Customer Service Representative
Wage Range: Based on Experience
Job Type: Full-Time
Location: Varies with Position
Qualifications:
- Must be 18 years of age or older.
- Punctuality and reliability is a must.
- Customer service experience preferred.
- Continual standing and walking during your shift.
- Continual talking to members and potential members in person and on the phone during your shift.
- Must be able to lift 45 pounds.
Job Description: As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional \”Judgement Free\” member experience!
Some of your responsibilities will include (but are not limited to):
- Greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
- Check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guests.
- Utilize company computer system to assist with new memberships, membership cards, change of address and billing or payment questions.
- Handle sensitive and confidential member information and agreements.
- Regular facility cleaning and upkeep such as mopping, trash removal, cleaning windows and mirrors, and re-racking weights.
- Check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guest.
Benefits:
- Great growth opportunities – we are a dynamic and growing company
- Medical, Dental and Vision insurance benefits (Full Time positions only)
- Employee Referral Bonus ($200-$400 Payout)
- Following 120 days of active employment, you will be eligible for a .50 cent increase. More info on the guidelines surrounding this program will be available post hire.
- FREE Black Card Membership
- Set Schedule
- 401(k) with generous employer match
- Work hard play hard with an amazing group of talented, dynamic team members
About the Company: Joining the PF family means being part of a company that cares about bettering the health and wellbeing of our communities. It means being a part of a supportive, engaging workforce with an inclusive culture that values diversity and creates an environment where everyone can feel they belong. It means encouraging professional growth and development. It means making true, lasting connections with you co-workers. It means creating a positive impact in our local communities through our Judgement Free Generation philanthropic initiative. It means being part of a brand that you can be proud of!
Application Method:
- BloomField Village: Click Here
- Belleville, Milford, Oak Park, and Shelby Township: Click Here
